皇冠官方app下载
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Your Experience Matters

在服务客户方面, it is important to us that we provide you a warm and welcoming travel experience. 如果您需要帮助,请查看下面一些最常见的问题. 如果你找不到你想要的答案, please contact the appropriate contact from the list below the FAQs.

预约停车是如何运作的

问:“网上预约停车”是如何运作的?  我如何在网上预订停车位?
  • Visit gkkkqi.fibexinc.com/park.
  • 按提示输入您的信息(e.g., departure date/time, return date/time, airline, and promo code). Depending on your search dates, parking products on sale will display.
  • Choose the product that you would like to purchase and follow the prompts. You will need your license plate number in order to complete your purchase.
  • 按照网站上的常见问题说明,详细了解如何使用收费标签或生成的QR码进出机场. Video instructions are also available.  
Q. When should I set my prebooked parking reservation times to enter and exit?

皇冠app官方版下载建议您至少在出发皇冠官方app下载前3小时和回程皇冠官方app下载后3小时预订您的在线预订停车位. 这将给你提前到达的灵活性, or potentially plan for delayed/cancelled flights or unusual weather.

Q. I prebooked online; do I have to specify what Terminal I am flying out of? Is there a special area I should park in and is my spot reserved?
  • 航站楼请注意, Express Covered, 快递未覆盖和远程, 你不会被分配到一个特定的停车位, 但你会有一个.

  • 如果您预订了航站楼停车位并购买了指定给特定航站楼的航站楼产品, 您必须将车停在指定的终点站车库, in any long-term space. If you prebooked for Terminal and purchased a generic Terminal product, 没有提到具体的终端, 您可以将车停在所有5个航站楼车库内的任何可用的长期停车位上.

  • 当你预购《皇冠app官方版下载》时, 快递承保或快递未承保, 您必须在指定的停车产品内停车.

Q. 一旦我到达机场,我可以离开,然后在同一预订回来吗?

No, you are not able to leave and return on the same reservation.

一旦你进入收费站, 您的预订将在您离开后被标记为已完成, 之后重新进入机场将会被收取你停车的停车场的开车加速费.

Q. 我可以提前多久预订停车位?

您可以在计划抵达机场日期前九(9)个月预订停车位.

Q. 我可以对同一辆车有多个预定吗?

Yes, you may book multiple reservations for your future trips with the same car.

Q. What is the minimum length of stay required to prebook parking?

您的停车行程必须为六(6)小时或以上.

Q. 预约泊车位的最长停留时间是多久?

最长停车时间为三十(30)天.

Q. Do you have an additional question which was not found here?

You can contact our customer service center Monday‐Friday 8:00A.M‐4:15 P.M. at +1-972-973-3112.

对现有预订的更改

Q. 我可以更改预先预订的停车位吗?

Yes, 您可以在预订开始时间前一(1)小时更改您的预订.

Please click here 更改您的预订.

Q. 如果我需要取消呢?

您可以在您的预订到达时间开始前一(1)小时内随时取消您的预订,并获得全额退款. To do so, you can click here 或点击确认邮件上的“修改预订”链接,然后取消或修改.

Q. 我可以开不同于预定的车吗?

更改您的预订, 比如你的车牌, must be made at least 1 hour prior to your booking arrival time through the “查找我预定的停车位”皇冠官方app下载机场预订停车网站上. 此更改无需额外费用. 如果您乘坐的车辆与预订的车辆不同,您将按所公布的停车费收取费用.

问:我怎样延长逗留时间?

A: Log in to your My皇冠官方app下载 account and navigate to “My Parking Bookings” to view your reservations. 点击“管理预订”.如果你的皇冠app官方版下载已经开始(并且正在进行中),你会看到一个延长停车的选项. 未来的皇冠app官方版下载将不提供此选项.

Q. *需要协助预订泊车位或更改已预订泊车位的日期?

*由于支付卡行业和个人身份信息合规,客户服务中心无法协助处理这些请求.

To 取消或修改预订,进入“查找我的预约停车位”或 click here. 您需要付款确认电子邮件中的确认号码和您在付款过程中提供的电子邮件地址才能访问此文件.

To create a reservation, please visit the Prebooked Parking page or the 皇冠官方app下载 Airport app.

问:我可以缩短停留时间吗?

A: Yes. You can shorten your stay after your trip has started, but refunds will not 如果总价格降低,将发出.

Q: If I extend my stay and the price is reduced, what will happen?

A: If you are extending (not reducing) the length of your stay, 新的退出日期/时间导致价格降低, 然后一个$0收费/免费扩展将产生.

问:我没有延长逗留时间的选择. 那是不是说我不能延长我的皇冠app官方版下载了?

A: The “Extend Stay” button will only appear after your scheduled arrival and before your scheduled exit. 您可以在皇冠app官方版下载开始前修改您的预订, or you can use the “Extend Parking” option once your trip has started.

问:如果我已经离开停车场,我还可以调整我想要的离开日期/时间吗?

A: No. Trips can only be extended before the date/time of your scheduled exit.

Q: If I haven't created a member profile, can I still extend my stay?

A: Yes. 搜索您的预订 “查找我预定的停车位” 功能,并输入用于预订的电子邮件和预订参考或预订ID. As long as your trip has already started, you will see an option to extend your stay.

Q: I am needing to come in earlier than my parking reservation starts, what should I do?

如果您预计抵达机场的时间会发生变化,皇冠app官方版下载建议您在网上修改您的预订.

Q: I prebooked a specific terminal; can I park in another terminal?

No, please park in the terminal that is specified in the reservation. Parking in another terminal will subject you to incur additional fees. You can access all terminals through Terminal Link shuttles or Skylink. 在路边有指定的终点站接驳车,Skylink可以通过安检进入.

Arriving at the Airport

Q. 什么是车库清仓?
Terminal AHeight
Gates 1-156'10"
Gates 16-256'11"
Gates 26-396'3"

Terminal BHeight
Gates 1-177'2"
Gates 18-256'0"
Gates 26-396'0"

Terminal CHeight
Gates 1-146'0"
Gates 15-256'1"
Gates 26-396'11"

Terminal DHeight
Gates 1-406'2"

Terminal EHeight
Gates 1-96'10"
Gates 10-186'0"
Gates 19-396'8"
Q. What are the physical addresses for the non-Terminal parking lots?
  • Express North:
    1800 Express北停车场
    皇冠官方app下载 Airport, Texas 75261
  • Express South:
    快线南停车场2561号
    皇冠官方app下载 Airport, Texas 75261
  • Remote South:
    机场南路2400号
    皇冠官方app下载 Airport, Texas 75261
Q. 我到机场后该走哪条车道?

如果你在进入机场时遇到问题, 然后从售票机里拿了张票, 请使用“只收现金”通道与服务人员交谈,并向他们出示您的预付泊车预约.

Otherwise, you may use any lane to enter and exit through the airport toll plazas.

Q. What if I had an issue entering the airport and took a ticket? 当我试图退出时,我的预订是否仍然有效?

No, 离开机场时,请使用“仅限现金”通道与服务人员交谈,并向他们出示您的预付停车位预订.

Q. The prepaid website says a lot is sold out, can I still park there?

Yes, 皇冠app官方版下载在网上出售有限数量的车位,以确保没有预先预订的客户仍然可以找到停车位.

However, all drive up customers will pay the drive-up parking rates, which can be found here under each product.

Q. 确认邮件里的二维码是做什么用的?

The QR code is the backup method to enter and exit through the toll plazas.

If the gates do not open automatically after a few seconds when you pull up, then please scan the QR code located in your email confirmation to enter and/or exit.

Q. 如果我提前预订,我需要什么才能进入停车场?

请在手机上准备好您在电子邮件确认中收到的QR码. The toll gates should open automatically within a few seconds of you pulling up. If they do not, please scan the QR code to get through the toll gate. Do not pull a ticket.

Q. 我如何使用预先预订的停车场进入机场?

一旦您收到您的预订确认, 你可以放心,因为你的停车需求得到了满足.

您如何使用您的预订进出皇冠官方app下载机场将取决于您是否有收费标签. Instructions on use of TollTag at 皇冠官方app下载 Airport Parking are listed HERE.

您可以在预定的入境时间前4小时进入皇冠官方app下载机场,并在预定的出境时间后4小时离开皇冠官方app下载机场,不收取任何额外费用.

如果你的车上有收费标签:

  • 使用与您的访问相关的汽车和相同的收费标签正常进出皇冠官方app下载机场.
  • Your TollTag will be only be associated with your prebooked parking confirmation and will NOT be charged for your parking stay. Your TollTag allows you the fastest entry and exit to/from 皇冠官方app下载 Airport.
  • Click HERE to see a short video of how to use prebooked parking with your TollTag.
  • 进入皇冠官方app下载机场后,请将车停在您预定的停车场(航站楼或快线).
  • 任何超过您预定的离开时间4小时的时间,将按照皇冠官方app下载机场公布的停车费向您收取通行费.

如果您在付款时收到QR码:

  • Enter via any lane
  • 在入口处停一下
  • 不按按钮买票吗
  • Scan your pre-paid confirmation QR code using the Barcode/QR code reader on the kiosk. (位于左下方)
  • The light on the QR Reader will turn green when the QR Code is read successfully.
  • Click HERE to see a short video of how to use your prebooked parking with your QR code.
  • 进入皇冠官方app下载机场后,请将车停在您预定的停车场(航站楼或快线).
  • 任何超过您预定的离开时间4小时的时间,将按皇冠官方app下载机场公布的停车费收费,并在离开时收取费用.
二维码扫描停车
Q. The website is showing “sold out” when I try to book online. Can I still get discounted parking when I drive up without an online reservation? 那里有停车位吗?

No, you will not get the discounted rate without making a reservation online, 而且还适用常规的免加价. Please click HERE 有关目前的泊车情况.

Payment, Promos & Refunds

Q. 是否可使用收费标签帐户缴付预先订位的泊车费用?

No, 您必须在网上预订您的停车位,这涉及到用信用卡/借记卡预付停车费. 完成后,您可以使用收费标签进入南或北停车广场.

Q. I saw an ad online for a special rate, but I am unable to see the discounted rate.

皇冠app官方版下载的促销仅限于皇冠app官方版下载销售的数量以及皇冠app官方版下载提供折扣率的日期.

If you do not see the rate, please ensure you have typed in the promotion code correctly. 如果你仍然没有看到折扣率, 那么,皇冠app官方版下载就可以放心地假设,贴现利率对所讨论的日期是不可用的.

Q. 如果我的行程提前结束,我可以得到未使用部分的停车预订的部分退款吗?

No, we do not provide partial refunds for parking reservations which have ended early.

Q. 一旦我到达机场,我可以离开,然后在同一预订回来吗?

No, you are not able to leave and return on the same reservation.

一旦你进入收费站, 您的预订将在您离开后被标记为已完成, 之后重新进入机场将会被收取你停车的停车场的开车加速费.

Q. 如果我在预订后代客泊车,可以报销吗?

Yes, please contact our customer service to request a refund Monday‐Friday 8:00 A.M – 4:15 P.M. at +1-972-973-3112.

Q. When I prebook online, will I be charged right away or when I exit the parking lot?

您的信用卡将在付款时被扣款.

Q. What payment methods are accepted for prebooked reservations?

Visa, Mastercard, American Express and Discover cards are accepted.

Q. 在预定网站上看到的停车费是否有额外的税费?

No, 当你搜索你想要的行程时,所有相关的费用和税收都包含在价格中.

Q: I made a reservation, but I decided to take another means of transportation to the airport, 我没有使用的预订可以退款吗?

这些情况将逐案审查. Please call us at +1-972-973-3112 and choose option 1.

Phone Numbers


On-Airport Hotels & Golf Course

公共安全部

Addresses


皇冠官方app下载机场总部

2400 Aviation Drive 皇冠官方app下载 Airport, TX 75261


Mailing Address

P.O. Box 619428 皇冠官方app下载 Airport, TX 75261


Post Office

2420 Aviation Drive 皇冠官方app下载 Airport, TX 75261


皇冠官方app下载机场公司航空

1816 N 24th Avenue 皇冠官方app下载 Airport, TX 75261


皇冠官方app下载机场DPS总部

3600 S 20th Avenue 皇冠官方app下载 Airport, TX 75261


皇冠官方app下载机场消防训练中心

1530 W 27th Street Grapevine, TX 76051


皇冠官方app下载机场租车中心

2424 E 38th Street 皇冠官方app下载 Airport, TX 75261

因为飞机上和飞机下的财物丢失

Lost & Found at 皇冠官方app下载

皇冠官方app下载 offers two areas for lost and found items depending upon where your item was left.

Lost & Found at 皇冠官方app下载

因为飞机上和飞机下的财物丢失

皇冠官方app下载 offers two areas for lost and found items depending upon where your item was left.

因为飞机上和飞机下的财物丢失

Lost & Found at 皇冠官方app下载

皇冠官方app下载 offers two areas for lost and found items depending upon where your item was left.

Lost & Found at 皇冠官方app下载

因为飞机上和飞机下的财物丢失

皇冠官方app下载 offers two areas for lost and found items depending upon where your item was left.

提交公共信息请求

Open Records

皇冠官方app下载是受德克萨斯州公共信息法案约束的公共政府实体, 德州政府法典第552章. You may complete and submit the open records request form online, 传真+1-972-973-5481, 或亲自到AHQ办公室.

Open Records

提交公共信息请求

皇冠官方app下载是受德克萨斯州公共信息法案约束的公共政府实体, 德州政府法典第552章. You may complete and submit the open records request form online, 传真+1-972-973-5481, 或亲自到AHQ办公室.

提交公共信息请求

Open Records

皇冠官方app下载是受德克萨斯州公共信息法案约束的公共政府实体, 德州政府法典第552章. You may complete and submit the open records request form online, 传真+1-972-973-5481, 或亲自到AHQ办公室.

Open Records

提交公共信息请求

皇冠官方app下载是受德克萨斯州公共信息法案约束的公共政府实体, 德州政府法典第552章. You may complete and submit the open records request form online, 传真+1-972-973-5481, 或亲自到AHQ办公室.

向皇冠官方app下载机场报告一个问题

See Something? Say Something.

您可以向机场当局报告潜在的安全问题或维修问题 telldfw.com 或者点击下面的按钮.

报告的例子包括:

  • Unattended baggage
  • Spills on the floor
  • 电梯/自动梯停止服务

See Something? Say Something.

向皇冠官方app下载机场报告一个问题

您可以向机场当局报告潜在的安全问题或维修问题 telldfw.com 或者点击下面的按钮.

报告的例子包括:

  • Unattended baggage
  • Spills on the floor
  • 电梯/自动梯停止服务

向皇冠官方app下载机场报告一个问题

See Something? Say Something.

您可以向机场当局报告潜在的安全问题或维修问题 telldfw.com 或者点击下面的按钮.

报告的例子包括:

  • Unattended baggage
  • Spills on the floor
  • 电梯/自动梯停止服务

See Something? Say Something.

向皇冠官方app下载机场报告一个问题

您可以向机场当局报告潜在的安全问题或维修问题 telldfw.com 或者点击下面的按钮.

报告的例子包括:

  • Unattended baggage
  • Spills on the floor
  • 电梯/自动梯停止服务

Contact Your Airline

如果你对航空公司有特别的问题, 请查看各航空公司所在位置的网页, 列出了客户服务电话和网站.

View carriers

联系客户服务

To provide feedback, 提出问题或报告关切/提出投诉, 请发短信+1-972-526-0974.

Email 皇冠官方app下载Call +1-972-973-3112

Passengers


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